Terms of service

 

Terms and Conditions

Last updated: [insert date]

1. About Us

This website is operated by The British American (“we”, “us”, “our”).

  • Email address: thebritishamericanstore@gmail.com

By using our website and placing an order, you agree to be bound by these Terms and Conditions.

2. Eligibility to Purchase

You must be at least 18 years old to place an order on this website. By placing an order, you confirm that you meet this requirement and that all information you provide is accurate and complete.

3. Products and Descriptions

We take reasonable care to ensure that all product descriptions, images, prices, and availability are accurate. However:

  • Images are for illustrative purposes only.

  • Minor variations may occur.

  • All products are subject to availability.

We reserve the right to amend product information at any time without notice.

4. Prices and Payment

  • All prices are displayed in GBP (£) and include VAT unless stated otherwise.

  • Delivery charges are shown at checkout.

  • We reserve the right to change prices at any time, but this will not affect orders already placed.

Payment must be made in full at the time of purchase using the payment methods displayed on our website.

5. Order Process and Acceptance

  1. You place an order through our website.

  2. You receive an order confirmation email (this does not mean acceptance).

  3. A contract is formed only when we dispatch the goods and send a dispatch confirmation email.

We reserve the right to refuse or cancel an order, including in cases of pricing errors, suspected fraud, or stock unavailability.

6. Delivery

  • We deliver to [UK / UK and international – specify].

  • Estimated delivery times are provided at checkout and are not guaranteed.

  • We are not responsible for delays outside our control.

Risk of loss passes to you once the goods are delivered to the address you provided.

7. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To cancel, you must notify us in writing (email is acceptable).

Effects of Cancellation

  • You must return the goods within 14 days of cancellation.

  • Goods must be unused and in their original condition.

  • You are responsible for return postage unless the goods are faulty.

Refunds will be issued within 14 days of receiving the returned goods.

8. Exceptions to the Right to Cancel

The right to cancel does not apply to:

  • Personalised or custom-made items

  • Sealed goods that are not suitable for return for hygiene reasons once unsealed

  • Digital content once downloading or streaming has begun (with your consent)

9. Faulty or Misdescribed Goods

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality

  • Fit for purpose

  • As described

If your item is faulty, you may be entitled to a repair, replacement, or refund. Please contact us as soon as possible with details of the issue.

10. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter that cannot be excluded under UK law

To the extent permitted by law, we are not liable for indirect or consequential losses.

11. Intellectual Property

All content on this website (including text, images, logos, and designs) is owned by or licensed to us and is protected by UK intellectual property laws. You may not reproduce or distribute any content without our prior written consent.

12. Privacy and Data Protection

Your personal data is processed in accordance with UK GDPR and the Data Protection Act 2018. Please see our Privacy Policy for full details.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect once posted on this website.